Refund policy

REFUND POLICY

Last updated: July 19, 2026

handles.at is a brand of Quanta LLC, 1309 Coffeen Ave, Suite 1200, Sheridan, Wyoming 82801, United States ("we", "us").

DIGITAL PRODUCTS
All products and services sold on handles.at are digital goods (usernames, social media accounts and related services) delivered electronically. No physical items are shipped.

ALL SALES ARE FINAL
Due to the nature of digital goods, all sales are final once delivery has started. When access details for a username or account are transmitted to you, the product is considered delivered and cannot be returned, exchanged or refunded, because digital access cannot be "given back".

WAIVER OF WITHDRAWAL RIGHT (EU/UK CUSTOMERS)
If you are a consumer in the EU or UK, you normally have a 14-day right of withdrawal. By completing checkout you expressly consent to immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once delivery has begun, in accordance with Directive 2011/83/EU and equivalent UK rules.

WHEN YOU ARE ENTITLED TO A REFUND
You are entitled to a full refund if:
- your order is not delivered within 72 hours of purchase and our team cannot complete delivery;
- the product delivered is materially different from its description on the product page.
In these cases, contact support within 7 days of purchase and we will make it right — replacement first, refund if replacement is not possible.

SERVICES (CLAIM, UNBAN, RECOVERY)
Service orders are refundable in full if we have not yet started working on your case. Once work has started, fees are non-refundable regardless of outcome, unless otherwise stated on the service page.

CHARGEBACKS
Please contact us before opening a dispute with your bank or payment provider — almost every issue can be resolved directly and faster. Fraudulent chargebacks on delivered digital goods will be contested with full delivery evidence.

CONTACT
Email: hello@handles.at — available 24/7.