Terms of service
TERMS OF SERVICE — handles.at
Last updated: July 22, 2026
These Terms of Service ("Terms") govern your access to and use of the website handles.at (the "Site") and the purchase of any products or services offered on it. The Site is operated by Quanta LLC, 1309 Coffeen Ave, Suite 1200, Sheridan, Wyoming 82801, United States ("handles.at", "we", "us", "our"). By accessing the Site or placing an order, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, do not use the Site or place an order.
1. THE SERVICE AND THE PRODUCTS
handles.at is an ecommerce store selling rare, OG and short social media usernames and established ("aged") accounts for platforms including Instagram, TikTok and Telegram, together with related services such as Username Claim and Priority Swap. All products sold on the Site are digital goods: no physical item is shipped. Each username or account listed is unique — one of one — and availability is limited to a single unit per listing.
Where offered, the "Username + Priority Swap" option is an additional service under which our team performs the transfer of the purchased username onto an account designated by you, end to end. Priority Swap is priced as a percentage of the username's value and is displayed as a separate variant at checkout.
2. ELIGIBILITY
By placing an order you represent that you are at least 18 years old (or the age of majority in your jurisdiction, if higher), that you have the legal capacity to enter into a binding contract, and that all information you provide is accurate and complete.
3. ORDERS, PRICING AND PAYMENT
All prices are displayed at checkout in the store currency and are fixed and final; no hidden fees are added by us. Payment is processed exclusively through the Site's encrypted checkout. We never request payment outside the Site, and any request to transact off-platform should be reported to us immediately. We reserve the right to refuse or cancel any order at our discretion prior to delivery, in which case you will receive a full refund of that order.
4. DELIVERY
Delivery is digital and typically instant: upon successful payment you will receive, at the email address provided at checkout, the access details and step-by-step transfer instructions for the purchased username or account. For the purposes of these Terms, "Delivery" occurs at the moment the access credentials (or, for Priority Swap orders, confirmation that the username is live on the account you designated) are made available to you.
5. BUYER RESPONSIBILITIES
Upon Delivery you are solely responsible for promptly securing the username or account: changing the password, replacing the associated email address, enabling two-factor authentication, and following all transfer instructions provided. You are also responsible for your own compliance with the terms of service of the relevant platform (Instagram, TikTok, Telegram or other). You agree not to use any purchased username or account for unlawful, fraudulent, abusive or infringing purposes.
6. TRANSFER GUARANTEE
Every order is covered by our transfer guarantee: we do not consider a sale complete until Delivery as defined in Section 4 has occurred, and our support team remains available 24/7 to assist you throughout the transfer process. The transfer guarantee covers the transfer process up to and including the moment of Delivery, and does not extend beyond it.
7. POST-DELIVERY RESPONSIBILITY — ASSUMPTION OF RISK
From the moment of Delivery, all risk in and responsibility for the username or account passes entirely to you. We assume no responsibility or liability of any kind for anything that happens to the username or account after Delivery, including without limitation: suspension, restriction, banning, deletion, recovery, reclamation or repossession by the platform or by any third party; loss of access caused by your failure to secure the account as described in Section 5; actions taken by previous holders or any other third parties; changes to platform policies; or any other event, loss or damage occurring after Delivery, whatever its cause. You acknowledge that social media platforms are operated by third parties over whom we have no control, and you accept this risk as an essential condition of the sale.
8. REFUNDS — MANDATORY 20% RETAINED FEE
Given the unique, one-of-one nature of the products sold on the Site, all sales are final once Delivery has occurred, subject to Section 6.
Where a refund is granted, for any reason and regardless of the cause — whether the circumstances giving rise to the refund are attributable to us, to you, or to any third party — the refund shall in every case be limited to eighty percent (80%) of the total amount paid for the order. The remaining twenty percent (20%) of the total amount paid is retained by us in all cases as a non-refundable processing and verification fee, covering payment processing, sourcing, verification and administrative costs already incurred. This retention applies uniformly to every refund without exception, is not subject to negotiation, waiver or appeal, and constitutes an essential term of every sale made on the Site. By placing an order you expressly acknowledge and accept this retained fee.
Nothing in this Section is intended to exclude any right you may hold under mandatory consumer protection laws applicable in your jurisdiction, to the extent such laws cannot be lawfully waived by agreement.
9. PLATFORM DISCLAIMER
Instagram™ is a trademark of Meta Platforms, Inc. TikTok™ is a trademark of ByteDance Ltd. Telegram™ is a trademark of Telegram FZ-LLC. handles.at is an independent store and is not affiliated with, endorsed or sponsored by any of these platforms. Usernames and accounts sold on the Site remain at all times subject to the applicable platform's own terms of service.
10. INTELLECTUAL PROPERTY
All content on the Site — including design, text, graphics, logos and code — is the property of Quanta LLC or its licensors and may not be copied, reproduced or exploited without prior written consent.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any order shall not exceed the total amount you paid for that order, and we shall not be liable for any indirect, incidental, consequential, special or punitive damages, or for any loss of profits, revenue, data or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. INDEMNIFICATION
You agree to indemnify and hold harmless Quanta LLC, its officers, employees and agents from any claim, loss or expense (including reasonable legal fees) arising from your use of the Site, your breach of these Terms, or your use of any purchased username or account after Delivery.
13. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or any order shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, save where mandatory consumer law grants you the right to bring proceedings in your own jurisdiction.
14. CHANGES TO THESE TERMS
We may update these Terms at any time by publishing the revised version on this page. The version in force at the time you place an order is the one that applies to that order.
15. CONTACT
Quanta LLC — handles.at
1309 Coffeen Ave, Suite 1200, Sheridan, Wyoming 82801, United States
Email: support@handles.at